Privacy Policy
This policy explains what ADIA collects when you use our app or website, why we collect it, how long we keep it, and the choices you have. We collect the least we need to take your order, confirm your payment and deliver it.
What we collect
- Your account: first and last name, email address, mobile number and governorate — and your date of birth and gender only if you add them.
- Delivery addresses: the addresses you save, and the map pin if you choose to drop one.
- Orders: what you ordered, the prices, the delivery details and the history of the order's status.
- Payment confirmations: the transfer reference and the receipt photo you send us to confirm a transfer. We never receive or store card numbers, wallet passwords or bank log-in details.
- Reviews, questions and photos that you choose to publish.
- Your device: a notification token, the app version and your language, so notifications reach you in the right language.
- How the app is used: anonymous screen and product events kept on our own servers, and crash reports, so we can fix problems. We do not use advertising trackers.
Why we use it
- To process and deliver your orders and to verify your transfers.
- To contact you about an order, a delivery or a return.
- To run your loyalty points and referral rewards.
- To send the notifications you have not switched off — order updates always, offers and new arrivals only if you keep them on.
- To keep the service secure and working.
Who we share it with
Only the people who need it to serve you. Our delivery team receives your name, phone number and delivery address. The payment method you choose — Sham Cash, Ersal or Bank Al-Sham — handles your transfer on its own systems. We never sell your data.
How long we keep it
Account data is kept for as long as your account is open. Order records, including payment confirmations, are kept for bookkeeping even after an account is deleted, but without your personal details.
Your choices
- View and correct your details in Account → Edit profile.
- Choose which notifications you receive in Account → Notifications.
- Delete your account at any time from Account → Delete account. Your personal data is removed and anonymised; past orders stay in our records without identifying you.
Security
Data travels over encrypted connections and passwords are stored hashed. Only authorised staff can see order details, and the actions they take are logged.
Contact
For any question about your data, write to info@adia-international.com or call 0940004185.